Refund and Returns Policy

Thank you for shopping with PersonaliseMe Print Ltd. We are committed to providing you with the highest quality products and service. If for any reason you are not satisfied with your purchase, you may return or exchange items within 28 days of the purchase date in accordance with the following terms:

1. Eligibility for Returns and Exchanges

• Items must be returned within 28 days of the purchase date.
• Items must be in their original condition, unworn, unwashed, and with all tags and labels attached.
• Custom-made or personalised items are not eligible for return or exchange unless defective.
• Items purchased on sale or clearance may only be returned or exchanged if defective.

2. Return Process

• To initiate a return, please contact us by email hello@personalisemeprint.co.uk or call 01492 702744 with your order number and details of the items you wish to return, alternatively we are open 9am – 5pm, Monday – Friday and you can visit in person.
• If returning by post please pack the items securely in their original packaging and include your original receipt or proof of purchase.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect due to our error.
• We recommend using a trackable shipping method to ensure that your return reaches us safely. We cannot be held responsible for lost or damaged returns.

4. Refunds

• Once we receive and inspect your returned items, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

• If you wish to exchange an item for a different size or style, please contact us to arrange the exchange.
• Exchanges are subject to availability. If the desired item is not available, we will issue a refund.
• You may be required to pay any difference in price between the exchanged item and the new item.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately.
• We will arrange for the return of the defective or incorrect item at no cost to you and provide a replacement or full refund.

7. Non-Returnable Items

• The following items are not eligible for return or exchange unless defective:
  • Customised or personalised items
  • Items marked as final sale

8. Contact Us

If you have any questions about our returns and refund policy, please contact us:

• Email: hello@personalisemeprint.co.uk
• Phone: 01492 702744
• Address: PersonaliseMe Print Ltd, The Old Bakery, Erw Wen Road, Colwyn Bay, LL29 7SD

We value your business and strive to ensure a positive shopping experience. Thank you for your custom.

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